Mission
To deliver honest, skilled technical service—on time and at scale—whether it is a household appliance, an IoT device, or an institution-wide AMC. We aim to reduce downtime, extend product life, and earn trust on every visit.
About Penguin Service
Technical excellence, trusted for generations
Penguin Service is West Bengal’s dependable partner for multi-brand repairs, advanced electronics work, and infrastructure support—built on people, process, and purpose.
Our story
What began as a focused repair workshop grew into a full-service technical organisation serving homes, retailers, and institutions across the region. Penguin Service invested early in training, tooling, and traceable workflows—so every job, from a set-top box to a complex PCB, is handled with consistency.
Today, our footprint spans 10+ offices and 100+ service locations, backed by 600+ professionals and 20,000+ sq. ft. of lab and repair infrastructure.
Mission & vision
Clear statements that define how we work with customers and partners.
Vision
To be the most recognised technical services brand in Eastern India for multi-brand repair, chip-level capability, and secure field operations—while continuing to invest in people and modern diagnostics.
What we stand for
Four pillars that guide how Penguin Service shows up for customers and partners.
Integrity
Clear estimates, no surprise charges, and transparent communication on parts and turnaround.
Craft
From L3/L4 PCB to eMMC programming—depth of skill where it matters most.
People
Continuous training so field and bench teams stay current with brands and safety.
Speed
Structured dispatch and spare readiness to get households and businesses running again.
30+
Years of experience
600+
Skilled professionals
100+
Service locations
20k+
Sq. ft. infrastructure
Our journey
Key phases in how Penguin Service grew from a focused workshop into a full technical services organisation.
-
1
Foundation era
1990s
Started with appliance and electronics repair, building a reputation for careful diagnosis and fair pricing.
-
2
Scale & specialisation
2000s–2010s
Expanded teams, added IoT and gateway support, and invested in bench equipment for board-level work.
-
3
Today
Present
Full-stack offerings: repairs, CCTV, networking, data recovery support, and AMC for organisations—unified under the Penguin Service brand.
Leadership
Guiding strategy, technical operations, and customer experience across the organisation.
AK
A. Kumar
Managing Director
Oversees strategy, partnerships, and quality standards across all Penguin service lines.
RS
R. Sen
Head of Technical Operations
Leads labs, spare planning, and advanced repair capability building.
PD
P. Das
Head of Customer Experience
Focuses on scheduling, feedback loops, and service consistency in the field.
Work with Penguin Service
Whether you need a one-off repair or a long-term AMC, our team is ready to help.